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FAQ

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  4. 8
What is the Ticketbay Entry Guarantee Service?How can I add the Ticketbay Entry Guarantee Service?How can I identify items eligible for the Ticketbay Entry Guarantee Service?In what situations is compensation available under the Ticketbay Entry Guarantee Service?Are there cases where compensation is not available under the Ticketbay Entry Guarantee Service?Are mobile tickets also eligible for the Ticketbay Entry Guarantee Service?If the performance is canceled, is it still eligible for compensation?How do I apply for the Ticketbay Entry Guarantee Service compensation?What is the submission deadline for the Ticketbay Entry Guarantee Service compensation?What supporting documents are required for the Ticketbay Entry Guarantee Service compensation?How long does the review process take for the Ticketbay Entry Guarantee Service compensation?Can I cancel the Ticketbay Entry Guarantee Service after adding it?Can I add the Ticketbay Entry Guarantee Service later if I didn’t purchase it initially?
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Business Hours (KST) : 09:00 ~ 22:00

Lunch Break : 12:00 ~ 13:00

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Hyejin Han
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902,6, Bongeunsa-ro 86-gil, Gangnam-gu, Seoul, Republic of Korea (Postcode 06163)
Business Registration Number
665-86-00946
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No. 2025-SEOULGANGNAM-05003
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CEO : Hyejin Han | 902, 6, Bongeunsa-ro 86-gil, Gangnam-gu, Seoul, Republic of Korea (Postcode 06163)

Business Registration Number : 665-86-00946 Online Sales Registration :No. 2025-SEOULGANGNAM-05003

Ticketbay acts as an intermediary for online sales and is not a party to the sales contract. Therefore, Ticketbay is not responsible for the product information or the transaction between the buyer and the seller.

© TICKETBAY. ALL RIGHTS RESERVED.

Customer Support

help@ticketbayglobal.com

Business Hours (KST) : 09:00 ~ 22:00

Lunch Break : 12:00 ~ 13:00

Partnership Inquiries : partner@ticketbay.co.kr

TICKETBAY KOREA