Are there cases where compensation is not available under the Ticketbay Entry Guarantee Service?

Compensation may not be provided or rejected during the review process in the following cases:

1. Buyer-related reasons
   • Entry was denied due to late arrival at the venue
   • Failure to visit the venue due to transportation or personal reasons
   • Failure to download the PIN/e-ticket in time
2. Unable to verify the entry-denial incident
   • Insufficient supporting documents
   • Submission of information that donot match the facts
3. Issues occurring after entry
   • Issues such as seat problems or movement issues after entry are not eligible for compensation
4. Organizer-related or external factors
   • Event cancellation or postponement
   • Natural disasters

     → In these cases, the standard refund process applies instead of the Ticketbay Entry Guarantee Service.

5. Failure to meet compensation requirements
   • ompensation request not submitted within 1 hour
   • Required documents not submitted within the deadline provided by the company
6. Fraudulent use
   • Buyer and seller are the same person or acquaintances
   • Any attempt to exploit the compensation system

Legal action or a claim for damages may be pursued in such cases.