The Entry Guarantee Service is an optional paid service that provides a 100% refund of the amount paid if you are denied entry to an event venue or stadium due to circumstances related to the organizer when using a ticket purchased through Ticketbay.

Coverage and Scope

A 100% refund is provided in the following cases where entry is denied due to circumstances related to the organizer or an issue with the ticket itself:

• Entry is denied during identity verification because the name on the ticket reservation does not match the name on the buyer’s ID (e.g., ID verification).
• Entry is denied because the organizer identifies the ticket as a duplicate or suspected counterfeit.
• Entry is denied because the organizer does not recognize the ticket as valid for other reasons, despite the ticket having been legitimately purchased.
   

Exclusions (Please Note)

• Buyer-related reasons: Entry denial caused by the buyer, such as arriving late at the venue or violating venue rules regarding prohibited items, is not covered.
• Service not purchased:Tickets for which the Entry Guarantee Service was not selected at checkout are not eligible for coverage.
   

Eligibility and Important Information

• Eligible categories: This service is available only for Concert and Musical/Play categories. Some categories and specific listings may be excluded. 
• When to apply: The service can only be selected and added during checkout. It cannot be added after payment has been completed.

Contact Us
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Email: [help@ticketbayglobal.com](mailto:help@ticketbayglobal.com)