How do I apply for the Ticketbay Entry Guarantee Service compensation?

If you were denied entry using a ticket with the Ticketbay Entry Guarantee Service, you must apply for compensation within 1 hour of the event start time.

1. Prepare supporting documents

   Please prepare or take photos of the following documents.

   • Photo of the attendee’s ID
   • Photo of the buyer’s ID

     >> Required for both if attendee and buyer are different

   • Photo of a physical ticket or a screenshot of the mobile ticket
   • Photo taken at the event venue (attendee’s face must be included)
2. Submit the compensation request via 1:1 Inquiry

   Go to Ticketbay → Customer Service → 1:1 Inquiry → Select the Ticketbay Entry Guarantee Service, then fill out the compensation request form and attach the required documents.

3. Send the ticket to Ticketbay (mobile tickets excluded)

   Physical tickets must be sent within 7 days after submitting the request.

   (Korea Post available / delivery fee paid by the sender)

   Address: 9F, #902, Lebessant Building, 147-17 Samseong-dong, Gangnam-gu, Seoul, 06163, Republic of Korea

4. Compensation review

   Ticketbay reviews the request and provides the result within up to 15 days from the day the physical ticket is received.