FAQ

What does the order status mean?

Ticketbay Global order stages proceed in the following order:

  • Payment Complete: Your order has been successfully received.
  • Processing: The seller is preparing the ticket.
  • Delivered to Ticketbay: The seller has delivered the ticket to Ticketbay.
  • Shipping/Transfer: The ticket has been shipped or transferred to the buyer.
  • Received: The buyer has confirmed receiving the ticket.
  • Completed: The transaction has ended and the payment to the seller has been completed.

You can check these stages in [MY Ticketbay → Purchased Items].

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What does the order status mean? | Ticketbay Global