The required action depends on the delivery method. Please check the information below.

1. Delivery

   The ticket has been sent to the buyer, so please check the tracking information or the notification message.

2. Store Pickup

   Visit KREAM DOSAN FLAGSHIP STORE on the date and time you selected when placing your order, and show your Order Details page (MY Ticketbay → Purchased Items → Order Details) to pick up your ticket.

3. On-site Pickup

   Please make sure to check the pickup time and location message sent before the event date.

※ Delivery and on-site pickup notifications will be sent to the messaging app (LINE / Kakao) you entered at payment. For Store Pickup, please check the pickup information in your payment confirmation email and on the order details page.