What should I do if there is a delivery issue?

Please submit a 1:1 inquiry with supporting documents (files or images).

▣ Examples of acceptable supporting documents

• Delivery tracking records

  - Example: Marked as 'Delivered' but not actually received
  Tracking history showing departure and arrival status

• Communication with the courier

  - Call or message records with the delivery driver or the courier’s customer service etc.

• Order and payment details

Providing more supporting documents allows for quicker review and resolution.